Service Engineer
m/f/x
BHS Technologies is a medical technology company based in Innsbruck. We develop, manufacture and market technologies that support surgeons and medical professionals in their daily work in the OR.
To strengthen our team, we are looking for a full time Service Engineer to join us. In this role, you combine technical work with direct customer interaction and close collaboration with internal teams.
You are responsible for maintaining and servicing our systems at our site in Innsbruck and at customer locations. Through regular contact with customers and distribution partners, you collect practical feedback and share it internally, contributing to the ongoing development of our products and services.
You also train and support international partners and customers in German and English. Working closely with colleagues from Service, Research and Development, Education Management and Clinical Sales, you help ensure reliable device operation and short response times.
The following section outlines your main responsibilities and the qualifications we are looking for.
Your main tasks
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Service and maintenance of the RoboticScope at our facilities in Innsbruck and on-site in hospitals and at our international partners facilities (approx. 30% travel time), including device testing in accordance with EN 62353/VDE 0751.
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Documentation of conducted work to maintain a complete device history record and to fulfill medical technology regulations.
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Creating work instructions for internal & external use.
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Creating training documents for technical staff (internal & external) and conducting trainings.
Your supporting tasks
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Regular takeover of our bilingual service hotline.
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Supporting development of and validating cross-departmental processes.
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Close cooperation with internal interfaces – e.g. development department, production, sales.
Your skills & qualifications
You inspire us as a motivated team player with organisational skills
Successfully completed technical education (HTL, FH, university), ideally in the field of Mechatronics
Drivers license B for at least 2 years
High communication skills in German and English, written and spoken
Ability to work autonomously, as well as in a team, with high reliability
Ability to proactively identify, communicate and implement the need for action
Willingness to take on responsibility
Willigness to travel, also on short notice
Willingness to acquire new knowledge on your own initiative
IT affinity and understanding of complex processes
Skills that are welcome but not mandatory
Knowledge in the field of medical or medical technology industry
Experience in training technical staff and in creating training documents
Experienced knowledge in MS 365 – Outlook, Word, Teams, Sharepoint
Experience with ERP and ticket systems
The BHS Team
BHS Technologies is a team of people who work closely together and support each other in everyday work. Collaboration, open exchange and mutual trust shape how we approach tasks and solve challenges as a group.
Beyond daily work, team members regularly connect outside the office, whether through shared activities, informal gatherings or time spent together after work.
The BHS Leadership Team
BHS Technologies is led by Michael Schmid-Santek, CEO, Gregor Burger, CTO Software and Mark Capelli, CTO Hardware. The leadership team works closely with employees across teams, values direct communication and supports collaboration between development, service and commercial functions.
Your future working environment
In addition to the obligatory, classic office tools from Microsoft, we use a modern IT environment with the tools CONFLUENCE as a documentation and development system and JIRA for project organization with which we organize our workload in small teams via 2-week sprints.
We pay attention to ergonomics in our workplaces as well as in our working environment, and our personal working hours are freely configurable within the framework of our flex-time agreement.
Our communication is open, questioning the status quo is our daily business. The characters and interests in our team are diverse and colorful, and we all work together to ensure that there is enough freedom for each character. What we do together is varied, very challenging, and above all: very interesting!
The BHS Benefits
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Up to four annual team events to promote team building and social interaction
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Shared sports activities such as road biking during lunch breaks and ski touring in the morning – while everything is possible, nothing is mandatory
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Food delivery for those who don’t want to prep their meals every day
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For those who like to cook themselves, we have a fully equipped kitchen
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Flexible working hours to accommodate personal schedules
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Remote work to support your work-life balance
Have we made you curious?
Then apply directly using the contact form below!
Your contact person is Maria Volkova.
We are looking forward to receiving your application!
We would like to point out that the minimum basic salary for this position is EUR 2,727.40 (14x) gross, depending on education and experience. There is an express willingness to pay more!
Your letter of application
If you are interested in joining our team and being part of the microsurgical revolution, please send your application with this form:
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What happens after sending your application?
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1
Confirmation notice
Right after sending your application, you will receive a notification saying the upload and sending has been successful.
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2
Response
Shortly after sending your application you will hear from us – either per phone or per email. We let you know the estimated duration of the process and might ask you few detailed questions about your application.
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3
Interview Invitation
If your application has impressed us, we will invite you to an interview to get to know you better.
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4
Welcome to the BHS team!
Your team leader will help you with the first steps. They show you everything that is important and make sure that you feel comfortable in our team.
BHS Technologies – We See Things Differently
We follow the principle that medical devices should adapt to the surgeon, and not the other way around. Since our founding in 2017, we approach things differently – always keeping in mind the needs of our customers and the importance of sustainability.